Business Analyst & Transformation Project lead

Our client, an international organisation active in technical services and customer support, is undergoing a major digital transformation across its European operations. To support this journey, they are looking for an experienced Business Analyst & Transformation Project Lead .

In this key position within the organization , you will drive business improvement initiatives, manage strategic projects, and act as the link between operational teams and IT.

Key Responsibilities

Project & Programme Management

• Manage a portfolio of business transformation and IT-related projects.
• Define priorities, timelines, budgets, and project deliverables.
• Coordinate stakeholders and ensure projects are delivered on time and within scope.
• Identify and mitigate risks throughout the project lifecycle.

Business Process Improvement

• Analyse existing business processes and identify opportunities for optimisation.
• Drive initiatives focused on standardisation, automation, and digitalisation.
• Support the development of scalable and efficient operational practices.

Requirements Analysis

• Gather, analyse, and document business requirements.
• Translate operational and commercial needs into clear functional specifications.
• Ensure requirements are understood by technical teams and external partners.
• Solution Development

Collaborate closely with IT and business systems teams.

• Evaluate and implement solutions that support both current and future business needs.
• Ensure technology investments deliver measurable business value.

Commercial & Supplier Management

• Support and lead commercial initiatives related to projects and business improvements.
• Manage relationships with external suppliers and service providers.
• Participate in contract discussions and monitor project budgets and performance.

Stakeholder Management

• Act as the primary contact between business operations and IT teams
• Build strong relationships across departments and facilitate effective communication.
• Ensure business priorities are clearly understood and aligned.

• Has proven experience managing business transformation projects and programmes.
• Demonstrates strong analytical and problem-solving skills.
• Is comfortable working with data and translating insights into actionable recommendations.
• Possesses strong commercial awareness and can assess the business impact of decisions.
• Has experience gathering and documenting business requirements.
• Can communicate effectively with both technical and non-technical stakeholders.
• Builds strong working relationships and influences stakeholders at different levels.
• Thrives in a dynamic environment and can manage multiple priorities simultaneously.
• Has experience working with IT, ERP, CRM, or other business systems teams.
• Is fluent in English; knowledge of Dutch and/or French  is considered an asset.